Refund Policy
Last updated: March 15, 2024
Overview
At Gelbix, we understand that plans can change. Our refund policy is designed to be fair and transparent while protecting both our customers and our business operations. Please read this policy carefully before making a booking.
Cancellation and Refund Timeline
| Time Before Departure |
Refund Amount |
Processing Time |
| More than 30 days |
Full refund minus processing fee (5%) |
7-10 business days |
| 15-30 days |
50% of total cost |
7-10 business days |
| Less than 15 days |
No refund |
N/A |
Processing Fees
The following fees apply to all refunds:
- Administrative fee: 5% of the total booking amount
- Bank transfer fees: Varies by country and payment method
- Currency conversion fees: If applicable
Special Circumstances
We may consider exceptions to our standard refund policy in the following cases:
- Medical emergencies (with documentation)
- Natural disasters
- Political unrest in the destination country
- Death in the immediate family
How to Request a Refund
To request a refund, please follow these steps:
- Submit your request in writing to refunds@gelbix.com
- Include your booking reference number
- Provide the reason for cancellation
- Attach any supporting documentation
Refund Processing
Once your refund request is approved:
- Refunds will be processed within 7-10 business days
- The refund will be issued to the original payment method
- You will receive an email confirmation when the refund is processed
Non-Refundable Items
The following items are non-refundable:
- Processing fees
- Travel insurance premiums
- Special event tickets or permits
- Customized tour arrangements
Contact Information
For refund-related inquiries, please contact us at:
- Email: refunds@gelbix.com
- Phone: +1 (555) 123-4567
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Policy Updates
Gelbix reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.